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5830 E 2nd St Casper, Wyoming, 82609
Patio Furniture Land is committed to providing the best customer service in the patio furniture industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Patio Furniture Land 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below exclusions:
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
Patio Furniture Land Returns Policy By Brands
VIFAH Returns Policy
SHELTER LOGIC & SOJAG Returns Policy
- All return request must be submitted in writing and sent to service@PatioFurnitureLand.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
In the event of damage to your product in shipping, please contact firstname.lastname@example.org to arrange for replacement and pick-up of the damaged [niche product]. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
I LOVE these lounge chairs! Perfect for my little pool! The quality and color is exactly what I expected. I am complete satisfied with this purchase. Thank you!
The quality of this umbrella is extremely impressive, has UV protection, is waterproof and tilts where I need shade. In the afternoon, sitting on my deck became very hot, thanks to the easy installation on the mounting plate, I had shade in a few minutes.
Have had this gazebo for about 6 mos great to open up and enjoy but fabulous to close up and enjoy the storm. Plants don't get too much water. Close the screens and the frost stays off plants. We love it.
After calculating the cost to always have the same replacement umbrella, I know there must be better alternatives. Glad I found this! I'm a little worried that I might not get what I paid for, but this exceeded my expectations and even that of my husband. Plus, the crank is smooth when I open and close it.
The design and value are excellent. It burns hot or warm! Either way, you're going to love them. Since the weather is getting colder, I bought 2 Emperor firepits because the look is perfect, and I have one on the deck and one on the patio. Also love that it's portable, a plus for convenience! The last time I hosted a party at my house, I was extremely overwhelmed with the flattering comments I get about how fabulous my Emperor firepits are.
I finally found a stand that could resist the strong wind! It's very sturdy, and you can definitely tell that it's well-made umbrella support. This past summer, I went through three umbrellas because the wind has been consistently strong and it blew over my old marble stands, all three of them! I swear it was a nightmare. Thankfully, this one is certainly heavy and thicker than the last type of stands that I have, and this will definitely not get blown over.
Undeniably excellent gas firepit! A fair price for an exceptional camping experience! I took it with me to a camp with some friends about a week ago, and it was pouring rain, and we used it under her camper awning, and it was a big success! It kept us warm in cold weather, and without the risk of melting a hole in it. We also roasted marshmallows over it! Plus, at night, I don't worry about sparks or embers flying out and sparking a fire. I think this would also work for people who do not have much firewood around to have a campfire.
I'm obsessed, this Barefoot Beachcomber is an artwork that you'll never get tired of seeing! The size of the fire pit ball is suitable for my stone patio gathering. I love the open style and the amount of heat it throws off. We also took it out with my family to a beach, and it gave us such a cozy atmosphere while we get a blazing fire to snuggle up and roast marshmallows in minutes. I have to admit that our short holiday wouldn't have been perfect if it didn't come with us!
I love the quality and it's exactly like the picture. The table and chairs are very easy to use and hardly take any effort to set up. I placed this outdoor furniture set on my front porch for my morning coffee while I scroll through my iPad. Great way to practice social distancing as the neighbors walk by.
This superb round bistro set has a nice and sturdy round wooden table and two sets of chairs that are easily foldable that I can carry wherever I go. We had a family vacation last June and the set made a comfortable companion for a long day outside and thought it would be great for any outdoor activity! At home, this rests on my small balcony where I can see my grandchildren play and where our dogs run back and forth in our backyard, very therapeutic!
This is a wonderfully well-made patio set! The table has sturdy wooden spindles identical to its chairs to ensure that they have leg support to easily fold and stay open when used. Works best for our small patio fronting our garden and with its topnotch finish, I expect it to last for many years to come.