Shelterlogic Returns Policy
Returns are handled on a case-by-case basis; however, Customer’s Remorse returns must be processed within 30 days of shipment, and the items must be factory-packed and in resalable condition. Please use below as the guidelines:
Customer Remorse Returns:
Products may be returned within 30 days of shipment under the following conditions:
Product is unused, in original packaging and can be restocked. Credit will be issued to the retailer upon receipt of product in restockable condition. Any product returns received which are used/not restockable will be scrapped and cannot be returned to the customer. There will be no credit issued in this case. Customer pays outbound and return freight; Freight Collect shipments will be refused by ShelterLogic at the dock. Product can be returned only with RMA issued by ShelterLogic Retail Team noted on packaging. Please be aware that this RMA covers the cost of the product only. It does not cover outbound or return freight. Please insure that any return shipment is made either via freight prepaid or 3rd party billing to your account. ShelterLogic does not accept any Freight Collect shipments. Incoming shipments which are Freight Collect will be refused by ShelterLogic. Returns will be credited once received and confirmed that the product is unused, in original packaging and in resalable condition. Returns received which cannot be restocked will not be credited and the product will be scrapped.
As outlined in the email below, shipping can be handled in one of two ways – either via national Freight program (NFP), which is a published flat-rate for that item shipping anywhere in the continental US (does not cover AK, HI, PR or other US territories) – this may not be the best option as it is designed to cover the costs going to any address within the contiguous states, but is easiest for new businesses; the other option is 3rd-party billing, where you contract with both a parcel carrier (ex. UPS, FedEx) and a trucking company for LTL items (ex. Estes, Saia) and supply the account number to us – we will then ship items out on your shipping accounts, and you will be billed by SLG for the item, and your contracted carrier for the freight.