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5830 E 2nd St Casper, Wyoming, 82609
Returns are handled on a case-by-case basis; however, Customer’s Remorse returns must be processed within 30 days of shipment, and the items must be factory-packed and in resalable condition. Please use below as the guidelines:
Customer Remorse Returns:
Products may be returned within 30 days of shipment under the following conditions:
Product is unused, in original packaging and can be restocked. Credit will be issued to the retailer upon receipt of product in restockable condition. Any product returns received which are used/not restockable will be scrapped and cannot be returned to the customer. There will be no credit issued in this case. Customer pays outbound and return freight; Freight Collect shipments will be refused by ShelterLogic at the dock. Product can be returned only with RMA issued by ShelterLogic Retail Team noted on packaging. Please be aware that this RMA covers the cost of the product only. It does not cover outbound or return freight. Please insure that any return shipment is made either via freight prepaid or 3rd party billing to your account. ShelterLogic does not accept any Freight Collect shipments. Incoming shipments which are Freight Collect will be refused by ShelterLogic. Returns will be credited once received and confirmed that the product is unused, in original packaging and in resalable condition. Returns received which cannot be restocked will not be credited and the product will be scrapped.
As outlined in the email below, shipping can be handled in one of two ways – either via national Freight program (NFP), which is a published flat-rate for that item shipping anywhere in the continental US (does not cover AK, HI, PR or other US territories) – this may not be the best option as it is designed to cover the costs going to any address within the contiguous states, but is easiest for new businesses; the other option is 3rd-party billing, where you contract with both a parcel carrier (ex. UPS, FedEx) and a trucking company for LTL items (ex. Estes, Saia) and supply the account number to us – we will then ship items out on your shipping accounts, and you will be billed by SLG for the item, and your contracted carrier for the freight.
I LOVE these lounge chairs! Perfect for my little pool! The quality and color is exactly what I expected. I am complete satisfied with this purchase. Thank you!
The quality of this umbrella is extremely impressive, has UV protection, is waterproof and tilts where I need shade. In the afternoon, sitting on my deck became very hot, thanks to the easy installation on the mounting plate, I had shade in a few minutes.
Have had this gazebo for about 6 mos great to open up and enjoy but fabulous to close up and enjoy the storm. Plants don't get too much water. Close the screens and the frost stays off plants. We love it.
After calculating the cost to always have the same replacement umbrella, I know there must be better alternatives. Glad I found this! I'm a little worried that I might not get what I paid for, but this exceeded my expectations and even that of my husband. Plus, the crank is smooth when I open and close it.
The design and value are excellent. It burns hot or warm! Either way, you're going to love them. Since the weather is getting colder, I bought 2 Emperor firepits because the look is perfect, and I have one on the deck and one on the patio. Also love that it's portable, a plus for convenience! The last time I hosted a party at my house, I was extremely overwhelmed with the flattering comments I get about how fabulous my Emperor firepits are.
I finally found a stand that could resist the strong wind! It's very sturdy, and you can definitely tell that it's well-made umbrella support. This past summer, I went through three umbrellas because the wind has been consistently strong and it blew over my old marble stands, all three of them! I swear it was a nightmare. Thankfully, this one is certainly heavy and thicker than the last type of stands that I have, and this will definitely not get blown over.
Undeniably excellent gas firepit! A fair price for an exceptional camping experience! I took it with me to a camp with some friends about a week ago, and it was pouring rain, and we used it under her camper awning, and it was a big success! It kept us warm in cold weather, and without the risk of melting a hole in it. We also roasted marshmallows over it! Plus, at night, I don't worry about sparks or embers flying out and sparking a fire. I think this would also work for people who do not have much firewood around to have a campfire.
I'm obsessed, this Barefoot Beachcomber is an artwork that you'll never get tired of seeing! The size of the fire pit ball is suitable for my stone patio gathering. I love the open style and the amount of heat it throws off. We also took it out with my family to a beach, and it gave us such a cozy atmosphere while we get a blazing fire to snuggle up and roast marshmallows in minutes. I have to admit that our short holiday wouldn't have been perfect if it didn't come with us!
I love the quality and it's exactly like the picture. The table and chairs are very easy to use and hardly take any effort to set up. I placed this outdoor furniture set on my front porch for my morning coffee while I scroll through my iPad. Great way to practice social distancing as the neighbors walk by.
This superb round bistro set has a nice and sturdy round wooden table and two sets of chairs that are easily foldable that I can carry wherever I go. We had a family vacation last June and the set made a comfortable companion for a long day outside and thought it would be great for any outdoor activity! At home, this rests on my small balcony where I can see my grandchildren play and where our dogs run back and forth in our backyard, very therapeutic!
This is a wonderfully well-made patio set! The table has sturdy wooden spindles identical to its chairs to ensure that they have leg support to easily fold and stay open when used. Works best for our small patio fronting our garden and with its topnotch finish, I expect it to last for many years to come.